Documentation Center artzone:pub:cs:dlreset
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2026-07-20T09:50:20+00:00Documentation Center
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/lib/tpl/dazdoccenter/images/favicon.icotext/html2011-11-01T17:35:02+00:00Download Reset
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<p>
This page exists within the <a href="/artzone/start" class="wikilink1" title="artzone:start">Old ArtZone Wiki</a> section of this site. Read the information presented on the linked page to better understand the significance of this fact.
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<h1 id="download_reset">Download Reset</h1>
<div class="level1">
<p>
Sooner or later, you will want to download or redownload a product that you've made an order for. This article explains how to reset your downloads so you can download products to your computer.
</p>
<p>
There are two places where you can see content in your account:
</p>
<ul>
<li class="level1"><div class="li"> <a href="https://www.daz3d.com/i/account/showdownloads?" class="urlextern" target="_blank" title="https://www.daz3d.com/i/account/showdownloads?" rel="nofollow noopener">'Available Downloads'</a></div>
</li>
<li class="level1"><div class="li"> <a href="https://www.daz3d.com/i/account/orderitem_hist?" class="urlextern" target="_blank" title="https://www.daz3d.com/i/account/orderitem_hist?" rel="nofollow noopener">'Itemized Order History'</a></div>
</li>
</ul>
<p>
The first page, Available Downloads, is for download files. The second page, 'Itemized Order History,' shows you an entire record of your purchases on your <abbr title="Digital Art Zone">DAZ</abbr> 3D account. The 'Available Downloads' page is for temporary use. Whenever you purchase a new product or reset an existing order, all the pertinent files for that product will appear and be available for download on the 'Available Downloads' page. Each file will be available for five days or four download attempts, whichever comes first. Don't worry. You can reset it.
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<h1 id="how_to_reset_your_downloads">How to Reset Your Downloads</h1>
<div class="level1">
<p>
Here's how to reset your downloads for any downloadable product you've purchased through our website.
</p>
<ul>
<li class="level1"><div class="li"> Log into your <abbr title="Digital Art Zone">DAZ</abbr> 3D account on our site.</div>
</li>
<li class="level1"><div class="li"> Click 'My Account' in the upper right.</div>
</li>
<li class="level1"><div class="li"> Click on 'Itemized Order History.'</div>
</li>
<li class="level1"><div class="li"> You'll see a list of your purchases. Scroll down to the purchase you want.</div>
</li>
<li class="level1 node"><div class="li"> Click 'Reset' to the right of the order.</div>
<ul>
<li class="level2"><div class="li"> <a href="/_detail/artzone/azproduct/trismegistus/dl_itemizedorderhistory_01.jpg?id=artzone%3Apub%3Acs%3Adlreset%3Astart" class="media" target="_blank" title="artzone:azproduct:trismegistus:dl_itemizedorderhistory_01.jpg" rel="noopener"><img src="/_media/artzone/azproduct/trismegistus/dl_itemizedorderhistory_01.jpg" class="media" alt="" /></a></div>
</li>
</ul>
</li>
<li class="level1"><div class="li"> You should see a notice that you may have to wait as much as 30 minutes. In practice, the wait is usually less than five minutes.</div>
</li>
<li class="level1"><div class="li"> Wait up to five minutes and then visit or refresh your 'Available Downloads' page.</div>
</li>
<li class="level1 node"><div class="li"> You should see the files for that product.</div>
<ul>
<li class="level2"><div class="li"> <a href="/_detail/artzone/azproduct/trismegistus/dl_available_downloads_01.jpg?id=artzone%3Apub%3Acs%3Adlreset%3Astart" class="media" target="_blank" title="artzone:azproduct:trismegistus:dl_available_downloads_01.jpg" rel="noopener"><img src="/_media/artzone/azproduct/trismegistus/dl_available_downloads_01.jpg" class="media" alt="" /></a></div>
</li>
</ul>
</li>
</ul>
<p>
The 'Available Downloads' page is temporary so that you won't have to hunt and peck through dozens of installer files.
</p>
</div>
<h1 id="download_reset_limitation">Download Reset Limitation</h1>
<div class="level1">
<p>
You may reset a product up to three times in a three month period. Each reset gives you four download attempts. We do this to encourage responsible use of bandwidth. If you are having download problems and need more attempts, please contact customer service. Remember that you may always make a back-up copy of the product for your own use.
</p>
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